BPI

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Business Process Improvement

Business Process Improvement

Business Process Improvement (BPI) is a modular, flexible blueprint for transforming organizations that is developed over years and takes into account the lessons learned from a wide variety of business process re-engineering and organizational design projects. The methodology allows for a wide range of entry points into such a project and will accommodate any progress that has already been made by an organization. Thus, our methodology positions your organization properly to build on the extensive effort already undertaken, and to hit the ground running.

Our business process design methodology provides the framework that can guide and assist your organization to successfully implement improvements that may range from minor changes to total transformation.

This proven methodology consists of a body of knowledge and a set of approaches and analytical techniques that enable superior business process (re)design in a structured and repeatable manner. The emphasis is on ‘design’— clear and precise designs that enable our clients to maximize value-adding work activity and eliminate waste. Our methodology has the following strengths:

Effective Performance measurement planning both for management feedback and stakeholder motivation
Appropriate analysis and application of industry specific benchmarks, best practices and process models where available and where possible to help identify improvement opportunities and "to be" designs
Early treatment of issues to manage resistence to change
Commitment to share knowledge and methods and to work with clients as 'partners'

Level I Ad Hoc		Generate understanding of process Process is named, but no documentation End points established No improvement underway
Level II Defined		Process documented and standardized Stakeholders defined Outputs/ Outcomes are defined Customer requirements known
Level III Managed		Performance and quality measures exist Quantitative measures used to monitor and control process Ability to meet customer goals is known Process not yet redesigned or improved
Level IV Improved		Process formally improved Process is deemed capable of effectively meeting customer requirements/goals
Level V Superior		Process is sustained and recognized as a best practice Measures are predictable and continually meet established goals

insight

experience

agility

value